Identify which Wi-Fi adapter and Bluetooth device your system is running, then proceed with the Clean Installation process explained here: Clean Installation of Wireless Drivers this procedure also applies to Bluetooth drivers.For motherboard, refer to the motherboard manufacturer and for laptops, All-In-Ones, or notebooks, refer to your OEM (original equipment manufacturer) for support with BIOS updates: Computer Manufacturer Support Websites. Update system BIOS to the latest version, or reset BIOS to defaults.Refer to Connect to a Wi-Fi network in Windows. Make sure the wireless function is activated.If the issue persists after testing with the latest Intel Wireless or Bluetooth drivers please proceed with the following recommendations: Intel recommends following this troubleshooting step as first approach to the issue. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. Several customers have reported the issue being fixed by to performing a Cold rebootof the system after reinstalling the driver.To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant. Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters. Intel recommends that you test using your Original Equipment Manufacturer (OEM) drivers.This might include a clean installation of the Operating System. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. Intel recommends that customers update their Intel Wireless or Bluetooth drivers to the latest version to address several of these code errors. In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start.
In Device Manager, there is a Yellow bang (!, exclamation point) next to the Bluetooth or Wireless (Wi-Fi) device.This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates.Ī Code 10, 22, 28, 31, 43, or 45 error in Device Manager can occur when: However this error is considered a generic message indicating an unspecified problem. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. These errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices can be caused by many different issues. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver. Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Intel Wireless or Bluetooth drivers to the latest version.
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